The Link to Existing Node action simplifies bot building by reducing the number of duplicate bot nodes. By linking to an existing node in your bot, you can have different bot paths funnel back to a common flow.
For example, lets say you had a menu where the user can do one of the following things:
- Sign up for your service
- Get a Demo of the platform
- Ask a question
In all three of these cases, after capturing the initial intention of the user, each path will need to collect common information like name and email address. So all you need to do is create a single path that collects name and email address, then use the Link to Existing Node action on the other two paths to direct the conversation flow to the same name and email address nodes.
To link to an existing node, select it from the Add a Bot Action menu:
Now, select the name of the node you want to redirect the user to from the list of nodes or search to quickly find the right node.